What do you sell?
On this site we sell one product and one product alone: Rectogesic Ointment 0.2% 30g.
What is the difference between ProctoRabbit and other places selling Rectogesic?
Is it possible to be passionate about a product like this?

We know this market very well, and have been servicing it since 2001. We offer competitive pricing in US Dollars, free tracked, expedited shipping via our trusted shipping partners, discreet packaging and billing and a variety of popular payment options.

And we're only just getting started.
Is my information safe with you?
It sure is! Our entire site is hosted on secure servers, served to you via SSL. Our site is built with security in mind, and we routinely check our site's modules are up to date.

Under no circumstances will we give your personal information to third parties and we will not use it for marketing purposes. We never ever store your billing information and work with payment processing partners in whom we have full trust.

We use Australian company Pin Payments for online credit card transactions. Pin Payments provide a safe and secure means of collecting payments via the Internet and are certified to PCI Service Provider Level 1 (this is the highest, most stringent level of security!) If you want a bit more detail, pop over to Pin's website.
What is the active ingredient of Rectogesic Ointment?
Glyceryl Trinitrate, also known as GTN or Nitroglycerin.
Is it safe for children to use Rectogesic?
While anal fissure does affect children, this product is recommended for adult use only.
Ow my head! Are these headaches normal?
One of the side effects of using Rectogesic is a mild headache. The ointment works by opening blood vessels, and unfortunately that can include the ones in your head.

Prolonged or severe headaches could be due to using too much ointment, or something more severe. As per the literature, try reducing the dose and avoiding use for the next eight hours. And if it gets worse, consult your medical practitioner.

The latest Consumer Medicine Information can be found here (external site).
I need my Rectogesic tomorrow! Can you send it via Courier/Express/etc?
Sorry, not yet.

Part of the problem is that it's damn expensive to send packages from Australia. Courier can theoretically deliver within 48-72 hours to anywhere in the world, but the cost is several times the cost of the ointment itself. Still, we understand that some people would gladly pay. We're working on it.

We suggest placing your next order four weeks before you are due to run out, just to make sure. The last thing we want is for you to run out of Rectogesic just as you were finally starting to heal. Four weeks gives enough time to take into account shipping/customs delays.
Where do you ship from?
Wingham, about four hours drive north of Sydney, Australia.
How can I track my order?
Log in and go to your Account dashboard. There is an option in there.
What does the parcel look like?
It's discreet. We use generic mailers from the shipping company. No mention of "Recto" or "Procto" on the outside of the parcel.
What will appear on my credit card bill?
The name of our pharmacy. No mention of "ProctoRabbit," it's perfectly discreet and mentions nothing of the nature of your purchase.
Why don't you accept payments by international bank transfer?
International bank transfer fees are too high and we can't automate the process.