We provide FREE international shipping with tracking via Australia Post Registered Airmail or DHL, depending on the destination country.
We are currently shipping to all countries. Please note that orders to The UAE, Saudi Arabia, Oman and Qatar must provide a PO box address. Israel, Jordan, Kuwait and Lebanon must provide a street address.
We aim to send all orders placed before 1pm Sydney time on the same day they are placed.
Once we have dispatched your order there may be delays due to customs or our shipping company, which is unfortunately out of our control. You can track the status of your order by logging in and going to your Account Dashboard. The amount of detail you see here will depend largely on the shipping company in the destination country. Some countries have more detail than others.
We are monitoring all packages, and will try to notify you when your package is held up in customs or there has been an attempted delivery. In certain cases we will resend your package but we can only do that after we have been able to confirm that the package is in fact on its way back to Australia.
Please note that we will not resend if your package is returned to us because you didn’t respond to a request from your post office, if you provided an invalid address, or because you rejected the delivery. Furthermore, if your order cannot be delivered then it can take up to three months for it to be returned to us, at which point we will process your refund, minus a restocking fee.
Lastly, if your order incurs any customs or duties fees, you will be required to cover the costs.
Estimated delivery times are as follows:
|Country||Shipping duration in days|
|Rest of World||6-20|
- Shipping duration is in business days
- Shipping durations are estimates and infrequent delays can happen from time to time
We currently offer the following payment methods, which you can select at the Checkout:
- Credit Card
Please note that your order will not be shipped until payment in full is confirmed. Credit card payments are usually confirmed immediately; this more applies to Paypal Check payments.
The transaction will be executed in US Dollars. This is obviously great news for Americans, but what we have found is that it works out better than charging in Australian Dollars for everyone else too. Better exchange rate, easier to calculate, etc.
Except for Australians, that is. Which is one of the reasons why we don’t ship within Australia from this site. Australians can buy Rectogesic here.
We use Australian company Pin Payments as our credit card payments processor, and have for many years. They’re solid.